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This privacy policy explains exactly what data sanggoki collects when you use our lobby, how that data is stored and protected, and what choices you have over your own account records. Access to our services depends on local law and is available only where local regulations permit.
When you open an account with us, we collect the information you provide directly — your registered name, email address, and the e-wallet details you link for transactions through OVO, GoPay, or DANA. We also collect technical data generated by your session: device type, browser information, IP address, and interaction logs. This data has a specific purpose. We use it to verify your account identity, process your wallet transactions accurately, and keep your session secure across desktop and mobile access. We do not sell your personal data to third parties, and we do not share it with external marketing networks. Aggregated, non-identifiable usage data may be used internally to improve how the lobby and navigation work. Where your data is processed, we apply security measures appropriate to the sensitivity of that information. Retention periods vary by data type: transaction records are held for the period required under applicable financial regulations in eligible regions, while session and behavioural data is held for a shorter operational period. The current retention schedule applicable to your account is shown in your account dashboard after login.
This policy applies to all interactions with sanggoki — your account registration, session activity on our lobby, and wallet transactions. Understanding the boundary of this policy helps you know where our obligations begin and end.
This policy covers all data collected when you register, log in, or manage your account settings. That includes your login credentials, linked wallet identifiers for OVO, GoPay, or DANA, and any account verification details you submit through the account page.
Wallet transaction records — amounts, timestamps, and method used — are retained under this policy. The actual processing of your OVO, GoPay, or DANA payment is handled by those wallet providers, who operate under their own privacy terms. We record the outcome, not the internal wallet process.
Your browsing behaviour within the lobby — which categories you visit, which game rooms you open — is logged as session data under this policy. This data informs how we organise the catalog and is not linked to identifiable personal profiles shared externally.
Links or embedded content from third-party providers fall outside this policy once you leave our domain. Game content from studios available in our lobby operates under their respective content agreements, and this policy does not govern their own data practices.
You have concrete options for managing the personal data we hold. These are not abstract entitlements — each one maps to a real step you can take through your account or by contacting our support team directly. If you want to review what data is associated with your account, the starting point is your account dashboard, where registered details, linked wallets, and transaction history are visible after login. Corrections to your information — such as an outdated email address or a wallet identifier that has changed — can be submitted through the account settings page; the fields and verification steps shown there guide the process. For questions about data we hold that are not visible in your dashboard, or if you believe a record is inaccurate and the in-app correction does not resolve it, you can raise a formal data query through our support channel. We will acknowledge data-related requests and respond within the timeframe required under applicable regulations for eligible regions.
Log into your account dashboard to see the personal details, linked wallet information, and transaction history we hold. This is the first step before submitting any correction or query.
Account settings let you update your registered email and linked wallet details for OVO, GoPay, or DANA. Follow the verification steps shown in the form — those steps confirm the change is authorised by you.
If a record appears incorrect and cannot be resolved through account settings, contact our support team with your account identifier and a description of the issue. We will investigate and respond within the applicable regulatory timeframe.
You may request deletion of your personal data where local law permits. Submit the request through our support channel. Note that transaction records required under financial regulations for eligible regions may need to be retained for the legally required period even after other data is removed.
Privacy questions deserve a direct answer, not a generic ticket queue. Our support team handles data-related queries through the channels below, and we aim to direct your question to the right person on first contact.
For questions tied to your account data — what we hold, how it is used, or a correction request — open a support ticket through your account dashboard after login. This route links your query directly to your verified account record.
You can reach our data handling team by email for formal privacy queries, including data removal requests and records reviews. Use the contact address listed in the footer of this page and include your account identifier so we can locate your records without delay.
For general privacy questions that do not require account-level access, our live chat is available from the lobby. A support agent can clarify how this policy applies to your account type or direct you to the right form for a formal request.
Data handling at sanggoki is not a background process we keep hidden. Here is how it works in practice, from the moment you create an account to the point where you want to know what we hold.
Your account data is protected using encrypted connections for all sessions, whether you access the lobby on a mobile browser or on desktop. Passwords are stored using one-way hashing and are never visible to our support team. Wallet identifiers for OVO, GoPay, and DANA are stored in a separate, access-controlled data layer.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track aggregate navigation patterns — which categories and game rooms see the most activity — to help us improve catalog organisation. You can review cookie settings through your browser; disabling functional cookies may affect how the lobby loads on your device.
Personal account data is held for as long as your account is active plus the period required by applicable financial regulations in eligible regions. Session and behavioural data has a shorter retention window. When an account is closed, non-regulatory data is removed on a scheduled cycle. The current status of your data is visible in your account dashboard after login.
When this policy changes in a material way, we notify you through your registered account contact before the change takes effect. Minor updates — such as clarifications that do not affect your rights — are noted with a revised effective date at the top of this page. Continuing to use the lobby after a notified change constitutes acceptance of the updated terms under applicable law for eligible regions.
These are the questions our support team receives most often about this policy. If your question is not here, reach us through the contact paths in the section above.
We collect the registration details you provide — name, email, and linked wallet identifier for OVO, GoPay, or DANA — plus technical session data like device type and IP address. We do not collect payment card details; wallet transactions are processed directly through the respective wallet provider.
We do not sell personal data and do not share it with external marketing networks. Aggregated, non-identifiable data may be used internally. Wallet providers process your transactions under their own privacy terms. We share data with third parties only where required by applicable law in eligible regions.
Transaction records are held for the period required under financial regulations applicable in eligible regions. Session and behavioural data has a shorter operational retention window. After account closure, non-regulatory data is removed on a scheduled cycle. Your current data status is shown in your account dashboard after login.
Log into your account and open the account dashboard — your registered details, linked wallets, and transaction history are visible there. To update an email address or wallet identifier, use the account settings page and follow the verification steps shown. For records not visible in the dashboard, contact support with your account identifier.
Yes, where local law permits you may request removal of your personal data through our support channel. Include your account identifier in the request. Note that transaction records required under applicable financial regulations for eligible regions may need to be retained for the legally required period even after other data is deleted.
Material changes are communicated to your registered account contact before they take effect. Minor clarifications are noted with a revised effective date at the top of this policy page. The current effective date is always visible there, and the most recent version governs your account for all eligible regions where access is permitted under local law.