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These terms set out what you agree to when you access the sanggoki platform — covering your account, how transactions work through OVO, GoPay, and DANA, and what applies when you browse the game catalog or contact support. Access and eligibility depend on local law and are available where local law permits.
When you open an account on sanggoki, you enter into a direct agreement with us covering every action you take on the platform — from browsing the game catalog organized by studio and category, to submitting a transaction through OVO, GoPay, or DANA, to reaching our support team with a policy question. These terms apply in full each time you log in. We update these terms when our services change. The version shown on this page is the current one; the date at the top of the policy reflects the last revision. If a material change affects how your account works, we will notify you through your registered contact details before the change takes effect. Continuing to use the platform after that date means you accept the updated terms. Access to sanggoki is subject to local law in Indonesia and is available only where permitted by applicable regulations. If a section of these terms conflicts with a rule in your jurisdiction, that section applies only to the extent the law allows. We do not represent that every feature described here is available in every eligible region — the account dashboard shows which services are active for your account at any given time.
Transactions processed through OVO are subject to these terms and to OVO's own service conditions. Any dispute about a wallet transfer is handled first through the account transaction record, then escalated to support if unresolved.
GoPay deposits and withdrawals follow the flow shown in your account. The transaction history section records every movement; if a figure looks wrong, raise it with support using the reference number shown on that screen.
DANA transfers are logged in real time in your account wallet section. These terms govern how sanggoki handles your DANA transaction data — wallet provider terms govern what happens on the DANA side of the transfer.
These terms cover everything that happens within your sanggoki account — but they do not extend to the internal rules of third-party services your account connects to. Knowing the boundary helps you raise questions with the right party.
Your login credentials, session activity, and account settings are fully within scope. These terms govern how we store your details, how you update them, and what happens when access is disputed.
Every deposit and withdrawal through OVO, GoPay, or DANA is covered by these terms on the sanggoki side. The wallet provider's own terms apply separately to what happens inside their service.
The game catalog — including titles from Microgaming, JDB, PlayStar, and Bigtime Gaming — is governed by these terms for availability and fair use. Individual game mechanics are set by the studio and shown inside each title.
External links, wallet apps, and device platforms (such as your mobile browser) operate under their own terms. We are not responsible for how those services handle your data or requests outside the sanggoki platform.
You have concrete options for managing your account data and raising concerns under these terms. None of them require you to contact a third party first — everything starts inside your account or through our support channel. To review your transaction history, open the wallet section after login; every OVO, GoPay, and DANA movement is listed there with a timestamp and reference number. To correct a personal detail — registered email, phone number, or preferred wallet — go to account settings and follow the verification fields shown on that screen. If a field is locked, support can assist once you pass the identity check described in the account help section. For a formal policy question — such as how long we retain your data or how to request deletion — use the support contact path listed in the section below. Include your account reference number so the team can locate your record without asking for additional identifying details.
Your full transaction log is in the wallet section of your account dashboard, accessible after login. Each entry shows the payment method, amount, and a reference number you can quote to support.
Update your registered contact details or linked wallet through account settings. Fields that require verification will show the required steps inline — follow those before submitting the change.
Policy questions go to our support team via the contact path in the support section of this page. Quote your account reference number in your first message to speed up the response.
If an account action is blocked or a transaction record looks incorrect, open a support ticket directly from the relevant screen — the help link appears next to each transaction entry and on the account settings page.
For any question about these terms, your account data, or a transaction covered by this policy, these are the paths to reach our team.
Open the chat widget from any page after login. Quote your account reference number at the start so the team can pull your record immediately.
Send policy questions to our support address shown in the account help section. Attach your account reference number and the specific section of these terms you are asking about.
The help section inside your account dashboard has indexed answers to common policy questions — including transaction records, data requests, and account corrections — before you need to contact the team directly.
Our approach to data handling under these terms is straightforward: we collect what your account needs to function, we keep it for as long as the policy requires, and we give you a direct path to review or correct it at any time.
We store your account details, transaction records, and session activity to operate the service. We do not share this data with third parties outside the scope described in these terms. The account dashboard shows your active data in real time after login.
We use session cookies to keep your login active and preference cookies to remember your catalog settings. You can manage cookie preferences through your browser settings; disabling all cookies will affect how account sessions work across devices.
Transaction records are retained for the period required under applicable local regulations. To request deletion of account data outside the mandatory retention window, contact support with your account reference number and we will confirm the steps.
Account access is protected by credential verification steps shown on the login screen. If you suspect unauthorized access, go to account settings immediately and follow the security fields shown there, then contact support using the paths listed on this page.
These are the questions we hear most often about how these terms apply to your account on sanggoki.
They apply every time you use the platform. By logging in, you are acting under the current version of the terms. If the terms have been updated since your last session, the new version applies from the moment you log back in.
The revision date at the top of this page updates whenever we make a material change. We also send a notification to your registered contact details before significant changes take effect, so you have time to review them before logging in again.
The version in effect on the date of the transaction applies to that transaction. If you need to confirm which version was active on a specific date, contact support with the transaction reference number and the date, and the team can confirm this for you.
Yes. Send a data request through the support contact path on this page, quoting your account reference number. The team will confirm what data is held and provide it in the format available, in line with applicable local regulations.
Transaction records are retained for the period required by local regulations even after account closure. Other account data is removed according to the schedule in the data handling section. Contact support before closing your account if you want a summary of what will be retained.
The sanggoki-side terms are the same for all three wallets. Each wallet provider also has its own service conditions that apply on their side of the transfer. Your transaction record in the account dashboard covers the sanggoki side; disputes about the wallet side go to the respective provider.